Cancellation & Refund
Simple rules for cancellations, weather changes, and refund timelines.
At a glance
- Earlier cancellations receive higher refunds.
- Weather closures from our side are fully protected.
- No-shows are typically non-refundable; credits may be offered.
1. Accommodation cancellations
- Free cancellation within 48 hours of booking if check-in is 7+ days away.
- 7+ days before check-in: full refund.
- 3–6 days before: 50% refund.
- Within 72 hours: non-refundable unless covered by extreme-weather exception.
2. Adventure cancellations
- 5+ days before: full refund.
- 2–4 days before: 60% refund.
- Within 48 hours: non-refundable (crew and permits are pre-allocated).
- Cancelled by us due to safety or weather: full refund or free reschedule.
3. Custom packages
Custom itineraries involve multiple partners. Proposal-specific terms apply, with a typical non-refundable planning deposit.
4. Refund timing
- Processed within 7 business days to original payment mode.
- International cards may take up to 14 business days.
- Approved travel credits are valid for 18 months.
Inform us early if your plans change; we can often offer better options before supplier cutoffs.
5. No-shows and late arrivals
No-shows are generally non-refundable. When informed in advance, we try to shift bookings to the next possible slot.
Questions about your refund or booking change?
Contact our travel desk