Payment & Cancellation

1. Advance payment

To confirm bookings made through the web portal (and the same standard for direct and agency bookings handled by the MTAACS booking office), payment works as follows:

• 50% advance of the full booking amount is required to confirm the reservation.
• 100% of the full amount must be paid by 3 days before check-in (the remaining 50% balance is due by that date).

Portal prices already include the cooperative’s maintenance / platform fee. The advance and balance are calculated on that portal total.

2. Cancellation policy

These rules apply so properties are protected when guests cancel:

• 10 days or more before check-in: full refund of the advance (and any other amounts already paid).
• Within 10 days of check-in: no refund.

Please cancel early if your plans change. Refunds that are approved are processed to the original payment method, typically within 7 business days (international cards may take longer).

3. Weather and safety cancellations by us

If we cancel your stay or experience for safety or extreme weather, you receive a full refund of amounts paid, or a free reschedule where possible.

4. No-shows and late arrivals

No-shows are non-refundable under the cancellation rules above. If you expect to arrive late, tell the booking office as early as possible so hosts can plan.

5. Off-season discounts

Seasonal offers may be agreed with property owners and shown as a lower room rent on the portal. The platform fee and the advance / cancellation rules still apply to the portal price you pay.